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Network Troubleshooting / Reporting Guide

Troubleshooting​

Common Solutions：​

  • upgrade RockFlow App to The latest version

  • reboot you phone

  • restart RockFlow App

  • Switch to different networks (Wi-Fi - cellular networks)

  • Modify mobile phone Wi-Fi DNS related configuration

on IOS

  1. setting

  2. tap WLAN

  3. tap ℹ️ icon

  4. tap configure DNS

  5. switch between different states （Manual - Automatic） you could type: 8.8.8.8 , 8.8.4.4 to switch to Google DNS servers. china mainland: 223.5.5.5 , 223.6.6.6

on Android

  1. Open the Wi-Fi settings on your device. You could do this by launching Settings and going to Wi-Fi, or by pulling down the notification shade and long-pressing the Wi-Fi icon.
  2. Now, open the network options for your Wi-Fi network. The way this works will depend on your phone; you may have to long-press the name of the Wi-Fi, and the tap on Modify Network, or there might be an arrow on the side, depending on your manufacturer and version of Android.
  3. In the network details, scroll to the bottom, and tap on IP Settings. If you don't see that menu, look for a button marked Advanced, and then you'll see IP Settings.
  4. Change this to static.
  5. Change DNS1 and DNS2 to the settings you want - for example, Google DNS is 8.8.8.8 and 8.8.4.4 respectively.
  • use VPN proxy

Problem report​

If the common solutions do not solve your problem, you can contact us and provided the informations below.：

  • Error screenshot (or screen recording)

  • Network environment information

  • Mobile phone system version, RockFLow App version information

  • Description of other problems encountered

例如：iPhone 13 15.6 system, RockFLow App 1.3.3 ,cannot open a certain page in WiFi environment. Here is a screenshot .

Contact us